This Privacy Policy describes how rsmarteshop.com and/or the R Smart eShop applications (the “Platform”, “we”, "our", or "us") are references to R Smart eShop Owned by R Smart Solutions FZE collects, uses, and discloses your Personal Information when you visit or make a purchase from the Platform.
Contact Information
If you have any questions, require more information about our privacy practices, or wish to file a complaint, please reach out to us via email at help@rsmarteshop.com or by mail using the following details:
R Smart Solutions FZE, Fujairah Creative Tower, Creative City Free Zone, P. O. Box 4422, Fujairah, United Arab Emirates
Collection of Personal Information
When you visit the Platform, we collect certain information about your device, interactions with the Platform, and information necessary to process your purchases. Additionally, we may collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual as "Personal Information." Please refer to the list below for details on the Personal Information we collect and the reasons for collection.
- Device information
- Purpose of collection: To ensure accurate loading of the Platform and perform analytics on Platform usage for optimization.
- Source of collection: Collected automatically through cookies, log files, web beacons, tags, or pixels when accessing our Platform.
- Disclosure for business purposes: Shared with our processor Shopify, suppliers, carriers, third-party payment processors, and/or other payment gateways.
- Personal Information collected: Web browser version, IP address, time zone, cookie information, viewed sites or products, search terms, and interactions with the Platform.
- Order information
- Purpose of collection: To provide products or services, fulfill our contractual obligations, process payment information, arrange shipping, issue invoices and order confirmations, communicate with you, assess potential risk or fraud, and provide information or advertising related to our products or services based on your preferences.
- Source of collection: Collected directly from you.
- Disclosure for business purposes: Shared with our processor Shopify, suppliers, carriers, sales channels, shipping and fulfillment team, and/or other payment gateways.
- Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
- Customer support information
- Purpose of collection: To provide customer support.
- Source of collection: Collected directly from you.
- Disclosure for business purposes: Shared with our processor Shopify, suppliers, carriers, sales channels, shipping and fulfillment team, and/or other payment gateways to provide customer support.
- Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Minors
The Platform is intended for individuals who are 16 years of age or older. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe that your child has provided us with Personal Information, please contact us at the address provided above to request the deletion of such information.
Sharing Personal Information
We may share your Personal Information with service providers who assist us in providing our services and fulfilling our contractual obligations, as described earlier. For example:
- We rely on Shopify to power our online store. To learn more about how Shopify handles your Personal Information, please refer to their privacy policy: [link to Shopify's privacy policy].
- We may share your Personal Information in order to comply with applicable laws and regulations, respond to legal requests, such as subpoenas or search warrants, or to protect our rights.
- We may share your Personal Information with other businesses, such as affiliates or non-affiliated service providers like logistics companies and payment processors, to process online transactions.
- In the event of a business transfer where we sell or transfer the majority of our assets, customer information, including Personal Information, may be one of the transferred assets.
Behavioral Advertising
As mentioned earlier, we use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For instance:
- We utilize Google Analytics to gain insights into how our customers use the Platform. For more information on how Google handles Personal Information, please review their privacy policy: [link to Google's privacy policy]. You can also opt out of Google Analytics through their opt-out tool: [link to Google Analytics opt-out].
- We share information about your Platform usage, purchases, and interaction with our ads on other platforms with our advertising partners. Some of this information is shared directly, while in other cases, cookies or similar technologies are used (subject to your consent based on your location).
- We employ Shopify Audiences to display ads on other platforms in collaboration with our advertising partners. This allows us to target buyers who have made purchases with other Shopify merchants and who may also have an interest in our offerings. Information about your Platform usage, purchases, and the email address associated with your purchases may be shared with Shopify Audiences, enabling other Shopify merchants to present offers that may be of interest to you.We may also use your information to provide you with details about services that may interest you, enhance your Platform experience, deliver service-related messages, inform you about new features, enhancements, special offers, and events.
For a better understanding of how targeted advertising functions, please visit the Network Advertising Initiative's educational page: [link to NAI's educational page].
You have the option to opt out of targeted advertising through the following channels:
- Facebook: [link to Facebook's ad settings]
- Google: [link to Google's ad settings]
- Bing: [link to Bing's personalized ads opt-out page]
Additionally, you can visit the Digital Advertising Alliance's opt-out portal to opt out of certain services: [link to DAA's opt-out portal].
Using Personal Information
We utilize your personal information to deliver our services to you, which include offering products for sale, processing payments, shipping and fulfilling your orders, and keeping you informed about new products, services, and promotions.
Lawful Basis
If you are a resident of the European Economic Area (EEA), we process your personal information based on the following lawful bases, as outlined in the General Data Protection Regulation (GDPR):
- Your consent
- The performance of the contract between you and the Platform
- Compliance with our legal obligations
- Protection of your vital interests
- Performance of a task carried out in the public interest
- Our legitimate interests, which do not override your fundamental rights and freedoms
Retention
We retain your Personal Information for our records when you place an order through the Platform, unless you request its erasure. To learn more about your right to erasure, please refer to the "Your rights" section below.
Automatic Decision-Making
If you reside in the EEA, you have the right to object to processing that solely relies on automated decision-making (including profiling) when it has legal or significant effects on you.
We [DO/DO NOT] engage in fully automated decision-making that has a legal or significant impact on customers using their data.
Our processor, Shopify, uses limited automated decision-making to prevent fraud, which does not have a legal or significant effect on you.
Examples of services involving elements of automated decision-making include:
- Temporary blacklisting of IP addresses associated with repeated failed transactions. This blacklist remains active for a short duration.
- Temporary blacklisting of credit cards linked to blacklisted IP addresses. This blacklist remains active for a brief period.
Selling Personal Information
Our Platform sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (CCPA).
- Categories of information sold
- IF USING SHOPIFY AUDIENCES: information about your use of the Platform, your purchases, and the email address associated with your purchase
- Instructions for opting out of the sale
- Whether the business sells information of minors (under 16) and obtains affirmative authorization: [Specify whether the business sells information of minors and obtains affirmative authorization]
- If the business provides a financial incentive to sell information, details about the incentive.
Your Rights
GDPR
If you are an EEA resident, you have the right to access your Personal Information, request its portability to another service, and ask for correction, updating, or erasure of your Personal Information. To exercise these rights, please contact us using the provided contact information.
Initially, your Personal Information will be processed in Ireland and subsequently transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on data transfers complying with GDPR, please refer to Shopify's GDPR Whitepaper: [link to Shopify's GDPR Whitepaper].
CCPA
If you are a California resident, you have the right to access your Personal Information (also known as the "Right to Know"), request its portability to another service, and request correction, updating, or erasure of your Personal Information. To exercise these rights, please contact us using the provided contact information.
If you wish to designate an authorized agent to submit these requests on your behalf, please contact us at the provided address.
Cookies
A cookie is a small piece of information that is downloaded to your computer or device when you visit our Platform. We use various types of cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection), eliminating the need to re-enter this information each time you visit or navigate between pages. Cookies also provide insights into how people use the website, such as identifying first-time or frequent visitors.
We employ the following cookies to optimize your Platform experience and provide our services.
Please cross-check this list with Shopify's current list of cookies on the merchant storefront: [link to Shopify's cookie policy]
Cookies Necessary for Store Functionality
|
Name |
Function |
Duration |
|
_ab |
Used in connection with access to admin. |
2y |
|
_secure_session_id |
Used in connection with navigation through a storefront. |
24h |
|
_shopify_country |
Used in connection with checkout. |
session |
|
_shopify_m |
Used for managing customer privacy settings. |
1y |
|
_shopify_tm |
Used for managing customer privacy settings. |
30min |
|
_shopify_tw |
Used for managing customer privacy settings. |
2w |
|
_storefront_u |
Used to facilitate updating customer account information. |
1min |
|
_tracking_consent |
Tracking preferences. |
1y |
|
c |
Used in connection with checkout. |
1y |
|
cart |
Used in connection with shopping cart. |
2w |
|
cart_currency |
Used in connection with shopping cart. |
2w |
|
cart_sig |
Used in connection with checkout. |
2w |
|
cart_ts |
Used in connection with checkout. |
2w |
|
cart_ver |
Used in connection with shopping cart. |
2w |
|
checkout |
Used in connection with checkout. |
4w |
|
checkout_token |
Used in connection with checkout. |
1y |
|
dynamic_checkout_shown_on_cart |
Used in connection with checkout. |
30min |
|
hide_shopify_pay_for_checkout |
Used in connection with checkout. |
session |
|
keep_alive |
Used in connection with buyer localization. |
2w |
|
master_device_id |
Used in connection with merchant login. |
2y |
|
previous_step |
Used in connection with checkout. |
1y |
|
remember_me |
Used in connection with checkout. |
1y |
|
secure_customer_sig |
Used in connection with customer login. |
20y |
|
shopify_pay |
Used in connection with checkout. |
1y |
|
shopify_pay_redirect |
Used in connection with checkout. |
30 minutes, 3w or 1y depending on value |
|
storefront_digest |
Used in connection with customer login. |
2y |
|
tracked_start_checkout |
Used in connection with checkout. |
1y |
|
checkout_one_experiment |
Used in connection with checkout. |
session |
Reporting and Analytics
|
Name |
Function |
Duration |
|
_landing_page |
Track landing pages. |
2w |
|
_orig_referrer |
Track landing pages. |
2w |
|
_s |
Shopify analytics. |
30min |
|
_shopify_d |
Shopify analytics. |
session |
|
_shopify_s |
Shopify analytics. |
30min |
|
_shopify_sa_p |
Shopify analytics relating to marketing & referrals. |
30min |
|
_shopify_sa_t |
Shopify analytics relating to marketing & referrals. |
30min |
|
_shopify_y |
Shopify analytics. |
1y |
|
_y |
Shopify analytics. |
1y |
|
_shopify_evids |
Shopify analytics. |
session |
|
_shopify_ga |
Shopify and Google Analytics. |
session |
Cookie Duration and Management
The duration of a cookie on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies remain active until you stop browsing, while persistent cookies expire or are deleted. The majority of our cookies are persistent and have expiration dates ranging from 30 minutes to two years from the date of download.
You have control over cookies and can manage them in various ways. However, please be aware that removing or blocking cookies may impact your user experience, and certain parts of our website may become inaccessible.
Most browsers automatically accept cookies, but you can choose to accept or reject them through your browser settings, typically found in the "Tools" or "Preferences" menu. For more information on modifying your browser settings or blocking, managing, or filtering cookies, consult your browser's help file or visit websites such as www.allaboutcookies.org.
Please note that blocking cookies may not entirely prevent the sharing of information with third parties, such as our advertising partners. To exercise your rights or opt-out of specific uses of your information by these parties, follow the instructions in the "Behavioural Advertising" section above.
Do Not Track
Please be aware that we do not modify our data collection and usage practices in response to "Do Not Track" signals from your browser, as there is no consistent industry standard for interpreting and responding to these signals.
Changes
We may update this Privacy Policy periodically to reflect changes in our practices, operational requirements, or legal and regulatory obligations.
Complaints
If you have any complaints, please contact us via email or mail using the details provided under the "Contact" section above.
Last updated: 11 July 2023