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An Exciting Place for the Whole Family to Shop.
An Exciting Place for the Whole Family to Shop.

Shipping Policy

  1. Shipping Instructions: R Smart eShop (RSE) used standard shipping method of approximately 5-10 days or 4-18 days when placing the order and most of the shipping cost are included on the selling price. However, considering the difference in the estimated weight, the volume of the products, and other factors, the shipping cost on RSE is only the estimated cost, which is for reference only, and the actual shipping cost shall prevail. If the actual shipping cost exceeds the prepaid cost due to the difference in weight and volume of the goods, RSE shall have the right to charge the shipping cost difference from you.
  1. Remote Countries: for some packages shipping to remote countries and regions, you may not have the tracking information sometimes. Those remote countries only provide postal transport which is slow with a limited number of flights. So, most packages will be in transit waiting for the flight to the destination without any tracking information. If the buyer has not received the goods, please contact the local post office first. Tracking information that can be found on the third-party website cannot be further inquired or urged. If a dispute is opened, please refer to and read the dispute policy, which will serve as an important reference for dispute resolution.
  1. Customs Clearance: customs clearance may be difficult and slow in certain remote countries including but not limited to: Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Paraguay, Guatemala, Reunion, The Commonwealth of Puerto Rico, Hawaii, Alaska, Guadeloupe, Martinique, and French Guiana. If a dispute is opened, please read and refer to the refund policy, which will serve as an important reference for dispute resolution.
  1. Shipping Track: you can track shipping information through the portal provided by RSE or other third-party websites. For some remote countries, the shipping information cannot be tracked. Please timely contact the local post office for more information.
  1. Price Change: RSE will change shipping costs periodically or seasonally according to the third-party carriers' prices. Once shipping cost is changed, you will be notified by email or system notification.
  1. Oversized Product: refers to the product whose volume weight is greater than the actual weight.
  1. Shipping Cost Difference: due to the product characteristics, there may be a difference between the actual weight and the system weight after packing. If the product is oversized, RSE has the right to charge the additional shipping cost according to the volume weight. You shall make up the shipping cost difference.
  1. Reshipment: if the products are returned to the sender or carrier due to your own reasons (for example, wrong address, the recipient being away, failure to contact the recipient, etc.), RSE will notify you in advance and has the right to ask you to pay for the reshipment costs when the carrier offers reshipment services. Otherwise, you will bear the loss.
  1. Remote Fee: to ensure normal order fulfillment, RSE has the right to charge additional remote fees when your packages are shipped to certain remote countries.
  1. RSE shall not be liable for any damage, loss, delay, or non-delivery of the packages due to the following reasons:
    1. Force Majeure: "Force Majeure" refers to the objective factors or accidents that are unpredictable, uncontrollable, or unavoidable, including but not limited to earthquake, fire, snow disaster, storm, heavy fog, and severe weather; strikes, terrorist incidents, traffic accidents, amendments to regulations and policies, acts, decisions or orders of the government or judicial authorities; violent crimes such as robbery, drive-by robbery, etc.
    2. Damage caused by the natural characteristic, inherent defects or reasonable wear and tear of the goods.
    3. Delays in receiving the goods or failure to deliver the goods due to the customer's own reasons.

If the packages cannot be delivered due to the customer's own reasons, such as the failure to contact the customer or the wrong receiving address, RSE will provide free storage service in case free storage by the overseas carrier is available. You shall contact the RSE agent to pick up the goods in time, and you shall bear the additional costs arising therefrom. If the packages cannot be delivered after the free storage period, RSE has the right to dispose of the package, and your payment will not be refunded.

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